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Emergency in Kraków — the page worth bookmarking

The emergency number in Poland is 112. It works from any phone, on any network, with or without a SIM card. The dispatcher speaks Polish and English. Below are the extra contacts you may need if something goes wrong.

Updated: 2026-04-14

Emergency numbers

  • 112 — general emergency
  • 999 — ambulance
  • 998 — fire brigade
  • 997 — police
  • 986 — municipal police
  • 981 — road assistance

All these numbers are free. 112 reaches a dispatcher who routes the call to the right service. They speak English.

Pharmacies open 24 hours

  • Apteka 24h Bonifratrów — Krakowska 41 (Stradom, 5 min from Wawel)
  • Apteka Dworcowa — Pawia 5 (next to Galeria Krakowska and the train station)
  • Apteka Nowa Huta 24h — al. Jana Pawła II 53 (Nowa Huta)
  • Apteka Ziko 24h — Pilotów 6 (Olsza, east of the centre)

A Polish pharmacist can dispense many medications without a prescription (paracetamol, ibuprofen, basic antibiotics for surface wounds, antihistamines). Polish brand names often differ from western ones — the easiest move is to show a photo of a familiar pill packet.

Hospitals with emergency rooms (SOR)

  • Szpital Uniwersytecki — Jakubowskiego 2 (main city hospital, west of the centre)
  • Szpital im. Jana Pawła II — Prądnicka 80
  • Szpital im. Narutowicza — Prądnicka 35-37
  • Szpital Specjalistyczny im. S. Żeromskiego — os. Na Skarpie 66 (Nowa Huta)

EU citizens with a valid EHIC card receive treatment at local-resident terms — most care free of charge. Non-EU: you pay on the spot and reclaim from your travel insurance.

Consulates and embassies in Kraków

Most embassies are in Warsaw, but Kraków has several consulates general which can handle visa matters and issue an emergency passport. Key ones:

  • USA: ul. Stolarska 9, +48 12 424 5100
  • Germany: ul. Stolarska 7, +48 12 424 3000
  • United Kingdom: ul. św. Anny 9, +48 12 421 7030
  • France: ul. Stolarska 15, +48 12 424 5300
  • Italy: ul. Wenecja 8
  • Ukraine: ul. Balicka 113C

Always confirm current details before going — addresses may change.

What to do if you lose your passport

  1. Report the theft or loss to the police (997 or in person at any station). You'll receive a statement in Polish and English.
  2. Contact your country's consulate (list above). Most issue an emergency passport in 24-72 hours.
  3. An emergency passport only allows direct travel back to your home country — it is not a normal passport.